Privacy Policy

At Mochilero Adventura, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. By using our services or providing your personal information, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide when booking a trek, subscribing to our newsletter, or contacting us. The information we collect may include:

• Personal Details: Name, email address, phone number, date of birth, gender, and nationality.
• Payment Information: Billing address and payment details (collected through secure payment gateways).
• Travel Information: Passport details, insurance information, and emergency contact details, if required for the trek.
• Technical Information: IP address, browser type, operating system, and browsing behavior on our website.
  
  

2. How We Use Your Information

We use the information we collect to:

• Process Bookings: To confirm your trek reservations, communicate with you regarding your trip, and manage your booking details.
• Customer Support: To respond to your inquiries, provide assistance, and improve our services.
• Marketing: With your consent, we may send you promotional emails, newsletters, and updates about our treks and services. You can opt out of these communications at any time.
• Legal and Security Reasons: To comply with legal obligations, resolve disputes, and protect against fraudulent activities.
  
  

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in managing bookings, processing payments, or organizing your trek. These providers are bound by confidentiality agreements and are only allowed to use your data for the purposes specified.
• Legal Compliance: We may disclose your personal information if required by law, government authorities, or to protect the rights, property, or safety of Mochilero Adventura, our staff, or other participants.
  
  

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses encryption technology and secure payment gateways to safeguard your sensitive information during transactions.

5. Cookies and Tracking Technologies

If, for any reason, you choose to leave the trek early or not participate in certain activities during the trek, no partial refunds will be provided.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
• Opt-Out: You can opt out of receiving marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.
  
  

8. Third-Party Links

Our website may contain links to third-party websites. Mochilero Adventura is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

9. Changes to the Privacy Policy

Mochilero Adventura reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal data is handled, please contact us at:

Email: info@mochileroadventura.com
Phone: +91 788 971 0986

We are committed to protecting your privacy and ensuring a safe and enjoyable experience with Mochilero Adventura.